At Footrax, we want you to love your purchase. If your new footwear doesn’t meet your expectations, our simple return and refund policy is here to help.
1. Quick and Easy Returns
If you’d like to return an item, you have 14 days from the date of delivery to do so. To ensure your return is accepted, please make sure:
- The items are unworn and in their original condition
- All original packaging and tags are intact
Items Not Eligible for Return
Some products cannot be returned, including:
- Customized or personalized items
- Gift cards
- Final sale or clearance items
2. How to Return Your Item
Returning your purchase is easy! Just follow these steps:
- Contact Us: Send an email to support@footrax.co.uk with your order number and the reason for the return.
- Follow Instructions: We will send you return authorization and detailed instructions to guide you through the return process.
- Package Carefully: Securely package your item to prevent any damage during transit.
3. Refund Information
- Fast Processing: Once we receive your returned item, we’ll inspect it and process your refund within 14 days. You’ll receive an email notification as soon as your refund is on its way.
- Refund Method: Refunds will be issued to your original payment method. Please note that depending on your bank, it may take a few days for the funds to appear in your account.
4. Exchanges
If you’d like to exchange an item for a different size or color, please return it following the steps above and place a new order for the desired product to avoid missing out.
5. Return Shipping Costs
- Our Responsibility: If the return is due to an error on our part, such as a wrong or defective item, we’ll cover the return shipping costs.
- Your Responsibility: If you are returning the item for other reasons, you will need to cover the return shipping costs.
- Original Shipping Fees: Please note that the original shipping fees are non-refundable unless there was an error in your order.
6. Your Consumer Rights
Our return policy is designed to respect your rights as a consumer. You have the right to cancel your order within 14 days of receipt, with no need to provide a reason.
7. Contact Us
If you have any questions about our return and refund process, don’t hesitate to get in touch:
- Email: support@footrax.co.uk
- Phone: +44 7701 362511
- Business Address: 41a Maclise Road, London, United Kingdom, W14 0PR
Thank you for shopping with Footrax! We’re here to ensure a smooth and satisfying return experience if you ever need it.